Quantum Metric

Quantum Metric helps companies develop better digital products with ease. The tool gives IT professionals and business institutions a single version of the truth that is fast, quantified, and based on customer experience.

Features:

Session Replay
The platform features an incredible session replay feature to help users decode what happened at each step and why. The software captures all the metadata behind each action, including the user platform, API calls, and network details, along with several box events and errors, in addition to custom events that you can set in advance.

Behind the simple notion of “see more like this” is the ability to evaluate aggregate analytics for each client with the same experience in a single click. This gives you instant visibility for errors, and conversation activities.

Customer Emergency Alerts
The software features alerting tools that focus on infrastructure, backend performance, and experience alerts that focus on the client experience.

The system also features emails and chat alerts. With this functionality, you don’t need to drill into numerous systems to understand the event taking place, as you can simply rely on segment analysis, opportunity analysis, and session replays.

Quantum Metric also features an anomaly detection system that utilizes behavioral data and historical benchmarking, ensuring that the alert generates meaningful data.

Mobile App Analytics
The tool has a unique capture method. The SDK captures any native application screen or view and translates those elements into easy DOM counterparts to drive them in your replay engine.

The platform also captures and expands the data with a one-time SDK deployment. You don’t need to enter a configuration code. The lightweight SDK deployment also lets the platform capture data out of the box.

On-page Analytics
The functionality lets you associate page-level engagement with business results and users’ sessions on web and mobile applications. This improves your UX. The platform also features heatmaps and click maps to help you determine customer intent at an aggregate level. This works with easy pivots into extensive page analysis, allowing you to make informed decisions. Additionally, the platform has an incredible interaction, which lets you break down your page elements and layer business metrics to view the impact of the down funnel. Moreover, Quantum Metric pages help users to identify page-level communication, separate drivers and detractors, and evaluate behaviors by page group.

Performance Tracking
This functionality allows you to track performance issues that can impact the business. The feature helps you identify issues and size your business impact. This feature also provides a clear view of the true user experience in a single platform. The platform provides session replays, powerful segmentation, and quantifications to give a clear insight into the business effects of your website optimization activities.

Take advantage of the experience alerts to track page performance, outages, API failures, and more across different segments. Where there is an alert, users can utilize the pre-built webhooks to inform their tracking and incident management system such as Datadog, Pagerduty, and ServiceNow.

Journeys
The feature automates web, mobile, and kiosk path analysis and visualization. Additionally, top clicks, events, and fictions populate path details, making it easier to focus on deeper errors.

Pricing Tiers:

Premium
$ 5,500 / Month
Up to 1 million sessions per month
Up to 10 users
Deep analytics
30-Day Historical Replay Storage
Full machine intelligence
SaaS Deployment

Enterprise
Price based on custom quote.

The plan price is by the quote and includes
Custom sessions
Unlimited users
Deep analysis
As Needed Historical Replay Storage
Full Machine Intelligence
SaaS or On-Premise Deployment

Benefits:

Quantifies your Frustrations
The tool lets you investigate and determine the cause of the client frustration and quantify the effects on revenue with a single click.

Contextualizes VOC Feedback
For each negative customer experience, the tool helps users replay the steps the customer took, quantify the cause of the problem and determine the impacted business segments.

Improves Customer Journey
With Quantum Metric, users can minimize churn and improve customer satisfaction by detecting friction points across the mobile app.

Improves Marketing Campaigns
The platform lets you visualize bounce behavior. It also provides a clear understanding of attribution and instrumentality, optimizes content, and improves retargeting.