Zoho

Zoho CRM is a customer relationship management (CRM) software developed by Zoho Corporation. It helps businesses manage their customer interactions and data, including sales, marketing, and customer support.

Features:

Contact and Lead Management
Allows users to store and organize all customer information in one place, including contact details, communication history, and notes.

Sales Forecasting
Helps users predict future sales and identify potential deals, with features such as pipeline management and forecasting reports.

Marketing Automation
Allows users to create and track marketing campaigns, including email marketing and lead nurturing.

Customer Support
Includes a helpdesk module for managing customer inquiries and issues, with features such as ticket management and customer service reports.

Analytics and Reports
Analytics and Reports

Integrations
Zoho CRM can integrate with other Zoho apps, such as Zoho Books, Zoho Campaigns, and Zoho Desk, as well as third-party tools like Google Apps and Salesforce.

Pricing Tiers:

Standard
$ 12 / Month
This plan accommodates a minimum of 3 users.
Includes basic CRM features such as lead and contact management, sales forecasting, and email integration.

Professional
$ 20 / Month
This plan accommodates a minimum of 3 users.
Includes advanced CRM features such as deal management, territory management, and customizable reporting.

Enterprise
$ 35 / Month
This plan accommodates a minimum of 3 users.
Includes all features of the Standard and Professional plans, plus additional features such as advanced automation, customizable dashboards, and integration with Zoho's other business applications.

Ultimate
$ 45 / Month
This plan accommodates a minimum of 3 users.
Includes all features of the Enterprise plan, plus additional features such as advanced analytics, predictive intelligence, and machine learning capabilities.

Benefits:

Efficient Communication
Improved customer engagement and communication.

Profitability
Increased sales and revenue.

Data management
Better customer data management.

Supports Teamwork
Enhanced team collaboration.

Efficiency
Greater efficiency and productivity.

Scalable
Customizable and scalable for growing businesses.

Integrations
Integration with other Zoho apps and third-party tools.

Accessibility
Mobile access and offline capabilities.