Freshsales

An efficient CRM tool can help you establish relationships with your prospects, track communication, and work smarter. CRM tools such as Freshsales are designed to replace spreadsheets, databases, and many other manual tasks. Freshsales is guaranteed to increase efficiency, manage time and improve customer satisfaction.

Features:

Customization
The Freshsales platform has customization tools that help adapt to how a business works. Some of the customization features include:

Custom fields that contain dates, text, and formula fields that help to collect and store information for different businesses.
Custom sales activities track interactions, log calls, and add notes.
Contact life cycle stages, this platform helps users to create their contact life cycle depending on the business process.

Communication
The communication features such as emails, phone calls, WhatsApp business, and messages foster strong customer relationships. For instance, the platform delivers emails at pre-set times, and messages help businesses to interact with clients in real-time.

Context
The context features give businesses an all-round view of their customers. Moreover, these features bring internal teams such as sales, support, and marketing together for a shared view of customer data. Below are some of the context features:

The details section comprehensively views customers’ contacts across modules, apps, and touchpoints.
The activity timeline helps businesses understand customer behavior across multiple channels in real-time and take action.
Highlight cards, highlights modules, activities, sales sequences, and last contacted information for insights.

Marketing Automation
Automating marketing efforts is essential. Freshsales helps find the target clientele and engages the audience. Features include:

Conversation rate optimization. This feature analyzes customers’ behavior and optimizes the business’s website for better conversations using heatmaps and session replay.
Marketing lists build new lists, import existing lists, and group a business’s contacts based on different campaigns.
Visual email builder designs emails from scratch using an intuitive drag-and-drop email builder. Additionally, it creates responsive emails effectively for multiple devices.

Pipeline Management
The pipeline management features help a business to scale up the sales ladder. Below are some features under this category:

Multiple sales pipelines to manage different sales teams and keep track of their deals. Freshsales also visualizes the sales process and creates pipelines with relevant deal stages.
A product catalog tracks a business’s expanding product and service catalog. It also enables the sales team to add products to the platform and auto-calculate, reducing manual errors.
Sale goals allow businesses to set goals based on closed deals and revenue.
Sales forecasting estimates future sales.

Pricing Tiers:

Free
$ 0 / Month
Get sales teams organized and engage leads fast with built-in chat, email, and phone.
Contact & Account Management
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
24x5 Support via phone, chat, and email
Mobile App

Growth
$ 18 / Month Or $15 per month, billed annually

Powerful CRM automation to help growing sales teams avoid repetitive work and spend more time selling
Visual Sales Pipeline
AI-powered Contact Scoring
Sales Sequences
Up to 2,000 Bot Sessions/Month FREDDY
WhatsApp Business

Pro
$ 47 / Month Or $39 per month, billed annually

Everything you need to manage multiple sales teams and grow revenue like a pro
Multiple Sales Pipelines
Time-based Workflows
AI-powered Deal Insights & Next Best Action
Up to 3,000 Bot Sessions/Month FREDDY
Sales Teams & Territory Management

Enterprise
$ 83 / Month Or $69 per month, billed annually

CRM your way with advanced customization, governance, and controls
Custom Modules
AI-based Forecasting Insights
Audit Logs
Up to 5,000 Bot Sessions/Month FREDDY
Dedicated Account Manager

Benefits:

Effective Email Tracking
This enables salespeople to identify who opens the emails and who doesn’t.
Tracking also helps marketing teams to identify clients who are interested in specific products and follow up.

Easy-to-Use Interface
The app has a simple, clean, easy-to-use interface with a system that offers flexibility in the sales process. The platform also allows calls to be transferred directly, thus saving time. Moreover, the development team is responsive to user requests and updates the app regularly.

Integrations
Freshsales supports integrations into multiple devices easily.