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The AdviceScout
What is the AdviceScout ?
The Crozscore algorithm is a fully automated predictive scoring algorithm, using artificial intelligence and machine learning techniques. It analyses large amounts of both quantitative and qualitative data to estimate performance, user satisfaction and maturity of software solutions and compares this to their competitors – all in one simple metric, on a scale of 0-100.
The purpose of the Crozscore is to improve the quality of software rankings, by taking into account the likelihood that a software solution ends up getting picked by new software buyers.
The Crozscore is category-agnostic and is calculated by comparing a product to its closest competitors and target markets. Crozdesk also has a category-specific adaptation, called the “Relevancy-Score”, which drives a product’s ranking in the secondary categories it is listed in. For instance, an accounting solution with great payroll functionality might be a better fit for someone looking for a payroll product than a mediocre payroll software solution
What is the Purpose of the AdviceScout?
Ranking software can be incredibly complex. Should the product with the most sophisticated functionality be on top? The product with the happiest customers? Maybe the solution with the largest market share? Should an analyst decide which is best? Should the crowd decide?
Our approach to solving this conundrum has always been to rank products based on their likelihood of being the “best fit” for the software buyers browsing our site. To estimate this “fit”, the Crozscore looks at a wide range of metrics and adapts based on what data is available on each product in a given category or industry vertical. For instance, if we have hundreds of credible user reviews on a product, this factor will be given more weight than if there are only a few – but we always try to look at as many relevant and reliable factors as possible.
This way, we can make sure our rankings are not only relevant to our audience but also very hard to manipulate by vendors or their competitors.
What Does the AdviceScout?
As with any fully-automated algorithm, the Crozscore isn’t perfect. For new products or products with limited data availability, the Crozscore extrapolates the “fit” based on what information is available. Rather than not ranking these products at all (like most other platforms), we try to be as predictive as we can. We benchmark available data against other relevant players to predictively fill the gaps.
This means, however, that there are fluctuations over time and the scoring needs to be taken with a grain of salt. The Crozscore is great to gain a quick overview of a software market and figure out which products could be a good fit for your business. It does not mean that a software solution with a lower score is necessarily “worse” than one with a higher score. It rather represents an objective view of a product’s overall performance across a spectrum of different factors, as predicted by an unbiased machine.
I’m a Vendor and would Like to Improve My AdviceScout, What can I Do?
Since the factors that are taken into account are adaptive, the best way to improve your score is to ask your users to leave unbiased user reviews on AdviceScout. If the Crozscore detects a large amount of credible user reviews the weight of this factor will increase during the calculation of the score – however, there’s a limit to this.
We never interfere or manipulate the Crozscore for the benefit of any particular vendor. If you have reason to believe that our algorithm might be confusing your product with another with a similar name, or you have several products that may cause data to get mixed up, please let us know and we will investigate. It can occasionally happen that the wrong data is taken into account during the scoring process. While we can make sure that only the correct data sources are taken into account, we don’t interfere with the actual calculation process or the algorithm itself.
What Are the Key AdviceScout Components?
1. User Reviews and Satisfaction
2. Buzz Score
3. Relative Recent Interest
4. Other Factors
AdviceScout Badges Explained
1. Quality Choice Badge
AdviceScout’s Quality Choice badge gets awarded to vendors that set themselves apart from the rest of the market. Only solutions that earn themselves a Crozscore of 80 or higher receive this badge. This threshold is cleared by approximately 1/3 of solutions on Crozdesk.